Services FAQ
1. What services do you offer?
We provide visa and pre departure process & Documents Guide , civil marriage & Online Marriage services around the world and gift delivery in the Philippines from abroad .
2. What makes you different?
Our founders’ personal long-distance relationship experience (between a Filipina and an Indian) gives us unique empathy and understanding, allowing us to connect with and support our clients on a deeper level.
3. Is my information confidential?
Yes, we adhere to strict confidentiality policies to ensure your information is fully protected.
4. Where do you operate?
We assist clients globally with our operations based in Mangatarem, Philippines.
5. How do I contact you?
You can reach us through any of the social media platforms we’ve listed,or via WhatsApp at +63 961645 1726.
6. Do you offer visa assistance?
Yes, we provide assistance for various visas, including fiancé, spousal, and tourist visas.
7. Can you help with civil marriage in Philippines?
Yes, we streamline the civil marriage process in the Philippines, including document preparation and obtaining a CENOMAR.
8. Do you offer online marriage services?
Yes, we offer online marriage wher LDR Couples can marry while in any location via video conferencing.
Payment FAQ
1. How do I make a payment?
We offer a variety of convenient payment methods depending on your location.
For customers in the Philippines, you can pay via GCash, Bank Transfer, Western Union, Cebuana, Palawan, or PayPal.
For customers abroad, available options include Bank Transfer, Western Union Transfer, PayPal, or other remittance services.
For customers in the Indian Subcontinent, we accept UPI and Bank Transfer.
When you contact us, you can choose the most suitable and convenient method from these options.
2. What is your refund policy?
In case we fail to deliver our services, we offer a 100% refund policy. A minor platform fee of 500 PHP will be charged, and the remaining amount will be fully refunded.
3. Which payment methods are not accepted?
We do not accept cash, cheques, drafts, cryptocurrency, or any illegal means of payment.
4. Are your payment transactions secure?
Yes, we use secure, encrypted payment gateways to protect your financial information.
5. Are there any hidden fees or charges?
No, we are committed to transparent pricing. All fees and charges will be clearly communicated to you before you make a payment.